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* Important Notice
Please be aware of fraudulent websites impersonating our company.（Click for details）
* Inquiries about Sports Points
Sports Points Inquiry Form Frequently/Asked Questions| Sports Points are a universal rewards system you can earn and use at all Xebio Group stores, as well as with select online stores, services, eligible cards, and Players ID cards. |
* Feedback, Requests and Inquiries
Contact form FAQ| Customer Care Center | TEL：0120-345-299 (Only within Japan)10：00～17：30 (Weekdays excluding Sat., holidays, year-end and new year) |
* Inquiries About New Business and Product
* Inquiries about Online Stores
Online Store Inquiry Form* Inquiry About Credit-card Business(Xebio Card)
| ▶︎Inquiry about Credit-Card | |
|---|---|
| XEBIO Card Help Desk | TEL：+81-3-6893-8288 9:00～17:30(Mon-Fri)、9:00～17:00(Sat., Sun. and holidays) |
| ▶︎Inquiry about Lost or Stolen Card | |
| For Lost or Stolen Card, Contact | Tokyo: +81-3-6688-7669 Osaka: +81-6-7709-8500 (Open 24 hours a day, 365 days a year) |
| ▶︎Inquiries about the Point Contact Information | |
| XEBIO Point Center | Toll Free: 0120-952-173 (Only within Japan) |
| Victoria Point Card Bureau | Toll Free: 0120-912-818 (Only within Japan) 10：00～17：30 (Weekdays excluding Sat., holidays, year-end and new year) |
* Inquiries about IR
Contact form| XEBIO Corporate Co., Ltd. | For any IR-related inquiries, we kindly request that you submit your questions through our website’s contact form.
This will ensure a prompt and accurate response. Thank you for your understanding. |
* Inquiries About Career
| XEBIO Corporate Co., Ltd. HR Development |
Toll Free: 0120-03-0366 (Only within Japan) |
* Inquiries About Privacy Policy
| XEBIO holding Co., Ltd. Privacy Policy Committee |
Tel: +81-24-924-1266 10：00～17：00 (Weekdays excluding Sat., holidays, year-end and new year) |
* Harassment Helpline for Independent Contractors(Freelancers)
| This is a dedicated helpline for freelancers who partner with our group. If you have any concerns or need to report harassment related to your work with us, please contact this external and confidential service. |
| “Workplace Helpline” : xebio-partner@e-cuore.com |
