よくあるご質問

About Store Information

About stores

  • Q : How do I get to the store? What time does the store open and close?
  • ー Please see About Store Information
  • Q : What kind of products do you sell in the store?
  • ー It depends on the store. Please ask the store directly. Please see About Store Information

About products

  • Q : Can I return or change size or color that I purchased?
  • ー We accept your request for return or change of the product within a month if it has not been used and unpacked. Please take your purchased product and receipt to the store where you bought it.
  • Q : Can you arrange for an order if there is no stock in the store?
  • ー We will order from Super Sports Xebio throughout Japan.We can order continued products, but might not accept your order such as seasonal or limited discount products.It could take a time to order from outside.
    Please ask directly the store about details and see About Store Information
  • Q : Can I confirm the product in stock?
  • ー Please ask directly the store that you are going to visit and see About Store Information
  • Q : The purchased product has defectiveness.
  • ー We deeply apologize for all the trouble.
    Please ask the store that you purchased the product and see About Store Information

About Gift Certificate

  • Q : Do you have a Xebio’s gift Certification? Where can I buy?
  • ー Yes, we sell 1,000yen gift certification at a cashier , which you can use all Xebio group store.Please note that we only accept cash to buy gift certification. (We do not accept credit card.)
  • Q : I have Xebio’s gift certifications. Where can I use?
  • ー It can be used Super Sports Xebio, Victoria, and Golf Partner all over Japan.
  • Q : What kind of gift certifications can I use?
  • ー JCB, UC, and VISA such as published by Credit Card Company are available with the exception.There are some unavailable gift certifications such as Japan Department store gift certification, shoes ticket, or sports ticket.For details, please ask the store that you will use the gift certification.When you use the gift certification, we cannot make change, so please use it when the purchased price is more expensive than the total amount of gift certifications that you own.
  • Q : Can I see the flyer on the Internet?
  • ー Yes,please seethis website

About Xebio Card(with credit card function )

  • Q : Is Xebio Card free of charge for annual membership fee?
  • ー In the first year, it is free, but in next year, annual fee will be charged depending on the utilization amount of the credit card.
    For details,please see this website.
  • Q : I would like to know Xebio Card’s benefit.
  • ー Every time you pay by Xebio Card, you earn points and use them to buy product in a store. Also, we provide the invitation for special sale.
    For details,please see this website.
  • Q : I would like to know current points and expiration date.
  • ー Please see this website.
    For the inquiry by telephone, please call below,
    Xebio Point Center 0120-952-173 10:00~17:30(Excluding Sat, Sun, and Holidays)
  • Q : I would like to change Xebio card registration information.
  • ー If you register At U Net, please use this websiteto process.If not, please call directly this number below.
    XEBIO Card Help Desk +81-3-6893-8288 9:00-17:30 (Mon-Fri) 9:00-17:00 (Sat., Sun. and holidays)
  • Q : I lost Xebio Card.
  • ー Please call below
    UC Authority Center +81-3-6688-7669 +81-6-7709-8500 (Open 24 hours a day, 365 days a year)
  • Q : I would like to know the contact number about reissue and cancellation
  • ー XEBIO Card Help Desk Tel: +81-3-6893-8288 9:00-17:30 (Mon-Fri) 9:00-17:00 (Sat., Sun. and holidays)
  • Q : Inquiry except for points
  • ー XEBIO Card Help Desk Tel: +81-3-6893-8288 9:00-17:30 (Mon-Fri) 9:00-17:00 (Sat., Sun. and holidays)

About PID point cardfor students (1st grade to 20 years old)

  • Q : I would like to know the way to apply PID card
  • ー You can apply at our store. At the same time, we charge 100yen for the admission fee.After application, we give the card right away.The applicant must be him/herself.
  • Q : I would like to know PID card benefit.
  • ー Every time you purchase in a store, you earn points and use them to get discount in a store. Also, we provide the invitation for special sale.
  • Q : I made PID card, but I cannot apply for e-mail magazine.
  • ー For e-mail magazine, please wait for a week to two weeks after applying for PID card. During the busiest time, it might take about three weeks.
    ※Please note we cannot register if there are deficiency or omission of your application.
  • Q : I would like to know current points and expiration date.
  • ー The Expiration date is 31st, March every year. However, points that you earn during 1sr, February to 31st, March is valid till 31st, March next year.Please see this website to confirm your current points.For the inquiry by telephone, please call below,Xebio Point Center 0120-952-173 10:00~17:30(Excluding Sat, Sun, and Holidays)
  • Q : I would like to know the expiration date of PID card.
  • ー PID card will valid till 31st, March of your 20th birthday year.PID card will expire after 31st , March of 20th birth year. After the expiration date, PID card will be invalid regardless of presence/absence of your points.
  • Q : I would like to change registration information such as address or telephone number because I moved a house.
  • ー We do those procedures at a store. In case, there is an urgent, please call Xebio Point Center below.
    Xebio Point Center 0120-952-173 10:00~17:30(Excluding Sat, Sun, and Holidays)
  • Q : I lost PID card, so I would like to reissue.
  • ー Please visit a store to reissue.We will charge 100yen as the commission.After confirmation of card points, we will immediately provide the new card.
    When we transfer points, please note that it will take a while.